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Re: CSM coverage
I previously worked dividing CSMs by region, and then some of them were dedicated to specific customers. We always tried to keep one single point of contact. One important tip: every company may have…1 -
Re: Who owns the customer specific documentation at your company (configuration-related)
Hi @Sanna Asti , we're building a knowledge center to be as collaborative as possible. There are some tools that may help in that sense, but the vital part of making it successful is to include peopl…1 -
Re: How has your organization transformed execution of your traditional services offers following the in
I think so. It is a complete organizational change. Delivery is not outcome-oriented as well, focusing on SLAs. Once you move to outcomes and customers' business goals, you must think as a partner, n…1 -
Is the Handshake Between your Product Management and Customer Success Teams Effective?
Join @LauraFay and @DarleneKelly at TSIA's free Webinar at July 19th, 2022 (11:00 AM PT / 2:00 PM ET): https://www.tsia.com/webinars/the-state-of-the-product-management-customer-success-handshake1 -
Re: Has anyone on here read "Digital Hesitation" yet? Thoughts?
I did! The future is already here... what was said to be trends demand action now. Main insights to act upon: 1. Establish recurring revenue earnings, instead of transactions 2. Create a better digit…3